Shipping policy

📦 SnooZmart Shipping Policy (Elite Dropshipping Edition)

Last Updated: 16/04/2025
Store: SnooZmart™
Support: Contact@snoozmart.com

🕒 Order Processing All orders are processed within 1–3 business days.
Orders are not shipped on weekends or public holidays.

If there is an unexpected supply chain delay (e.g., COVID restrictions, factory holidays, or customs interference), we will notify you as soon as possible.

🌍 Delivery Timeframes We partner with global suppliers and fulfillment centers to bring you premium products at great value.

Estimated Delivery Windows:

🇺🇸 USA: 7–12 business days
🇳🇿 New Zealand: 7–15 business days
🇦🇺 Australia: 8–14 business days
🇬🇧 United Kingdom & Europe: 7–15 business days
🌍 Select International Regions: 7–15 business days

✅ We currently ship to these international countries:

Asia: 🇯🇵 Japan, 🇰🇷 South Korea, 🇸🇬 Singapore, 🇲🇾 Malaysia, 🇹🇭 Thailand
Middle East: 🇦🇪 UAE, 🇸🇦 Saudi Arabia, 🇰🇼 Kuwait, 🇮🇱 Israel
Europe: 🇦🇹 Austria, 🇧🇪 Belgium, 🇨🇿 Czech Republic, 🇩🇰 Denmark, 🇫🇮 Finland, 🇫🇷 France, 🇩🇪 Germany, 🇮🇪 Ireland, 🇮🇹 Italy, 🇳🇱 Netherlands, 🇳🇴 Norway, 🇵🇱 Poland, 🇵🇹 Portugal, 🇪🇸 Spain, 🇸🇪 Sweden, 🇨🇭 Switzerland, 🇬🇧 United Kingdom
North America: 🇨🇦 Canada
Oceania: 🇦🇺 Australia

🚨 These are average estimates. Events outside our control (e.g., customs delays, political tariffs, or peak season congestion) may extend shipping times.

💰 Shipping Rates Shipping rates are calculated at checkout based on order value and delivery location.

  • USA Orders: Flat shipping fee applies. Free shipping is available for orders over $50. Priority upgrades may be available at checkout.

  • NZ Orders: Free standard shipping is provided. Delivery is from international warehouses. NZ GST is included where applicable.

  • Other International Orders: Standard rates apply. Some regions may not be eligible for free shipping or priority options.

🛃 Customs, Duties & Tariffs SnooZmart™ is not responsible for customs duties, import taxes, or trade-related fees. These are determined by your local government and are the responsibility of the customer.

Special Notes:

  • 🇺🇸 USA: Orders under $800 typically incur no import duties under the U.S. de minimis rule. We work with trusted couriers (e.g., USPS, YunExpress) to minimize risk of surprise fees.

  • 🇳🇿 NZ: GST is included where applicable. We comply with NZ regulations.

  • 🌍 Other regions: Orders may be subject to duties or taxes based on local customs policies. Please check with your country’s regulations if unsure.

🔍 Tracking & Order Updates You’ll receive a shipment confirmation email with your tracking number once your order is dispatched.
Tracking numbers typically activate within 24–72 hours depending on the carrier.

📦 Lost, Stuck, or Delayed Packages We monitor all shipments. If your package is:

  • Lost in transit

  • Shows no movement after 10 business days

  • Marked delivered but not received

Please contact us immediately at Contact@snoozmart.com. We will investigate and reship or refund as appropriate based on tracking status.

⚠️ Wrong Address Disclaimer It is the customer’s responsibility to provide the correct shipping address. We are not responsible for packages delivered to incorrect or incomplete addresses.

If an order is returned due to a wrong address, we will issue a refund minus shipping costs — or resend after recharging delivery fees.

🚫 Refunds Due to Delays We do not issue refunds for delayed shipments still in transit — unless the delay exceeds 30 business days from shipment date.

Why? Because our team fulfills every order and pays suppliers upfront — and many global events (e.g., customs checks, trade restrictions, strikes) are outside our control.

💬 Need Help? Reach out anytime:
📧 Contact@snoozmart.com
We're real humans — and we’ll always try to make things right.