I just placed an order, when will it ship?
We aim to process and dispatch all orders within 1–3 business days. Once shipped, delivery typically takes 7–10 days, depending on your location.
Tracking details will be updated within 3–5 days after dispatch. If you haven’t received a tracking number after 7 business days, feel free to reach out — we’re happy to help:
Can I cancel my order?
Absolutely! You can cancel your order at no cost — as long as it hasn't shipped yet.
If you need to make a change or cancel, just email us right away at Contact@Snoozmart.com, and we’ll do our best to assist before your order leaves our hands.
When will I receive my order?
Most Snoozmart orders arrive within 6–14 business days, depending on your location.
We ship from multiple partner warehouses to get your order out as efficiently as possible. You'll receive a tracking number within 3–5 days after your order has been processed.
USA: 7–12 business days
NZ/Australia: 8–14 business days
UK/EU: 7–15 business days
Asia & Middle East: 10–18 business days
Need help? Just reach out to us at Contact@Snoozmart.com — we're here to assist.
I have a question that wasn't answered, can you please help?
Absolutely! If your question wasn’t covered above, feel free to reach out to us at Contact@Snoozmart.com — we're here to help.
For the fastest response, please include your order number and a brief description of the issue. Our team typically replies within 24–48 hours.
What is your return policy?
We offer a 30-day satisfaction guarantee on eligible items. Visit our Refund Policy page for complete details.
Will I be charged customs or import fees?
Orders under $800 to the USA typically do not incur duties.
For NZ, GST is included where applicable.
For all other regions, import duties may apply based on local laws. Customers are responsible for any such fees.
What if I receive a damaged or defective item?
No worries — we’ve got your back. Please email us at Contact@Snoozmart.com with your order number and a photo of the issue, and we’ll make it right.
Do you ship internationally?
Yes, we ship to over 30 countries including the USA, Canada, UK, Australia, New Zealand, and much of Europe, Asia, and the Middle East. Delivery estimates and fees vary by region and are shown at checkout
