Refund policy

🔁 Return & Refund Policy

Updated for: Snoozmart™ | Trusted by 5,000+ Dreamers Worldwide

At Snoozmart™, we stand behind the quality of every product we ship. If something isn’t quite right, we’ll do our best to make it right.

🕒 Return Window

You have 30 days from the date of delivery to request a return.

📦 Eligibility Criteria

To qualify for a return, your item must meet the following:

  • Unused, unworn, and in its original packaging

  • Includes all tags, manuals, and accessories

  • Accompanied by a receipt or proof of purchase

Returns that do not meet these conditions may be rejected.

📬 How to Start a Return

  1. Email us at Contact@snoozmart.com with your order number and reason for return.

  2. We will provide:

    • The appropriate return address

    • An RMA number (Return Merchandise Authorization)

    • A return shipping label if your item qualifies

  3. Ship the item only after approval — unauthorized returns will not be accepted.

❌ Non-Returnable Items

For hygiene and safety, the following items are not eligible for return:

  • Opened personal care or grooming items

  • Sale or clearance items

  • Gift cards

  • Perishable goods (e.g. food, plants, flowers)

  • Custom or personalized products

  • Hazardous materials (e.g. flammable liquids or gases)

🔄 Exchanges

Want a different item?

  • Simply return your original product following the steps above.

  • Once your return is approved, you may place a new order.

📦 Damaged or Incorrect Orders

Please inspect your order upon arrival.
If your product is damaged, defective, or incorrect, contact us immediately at Contact@snoozmart.com so we can resolve the issue swiftly.

🇪🇺 EU Customers – 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, no questions asked.

  • Items must still be unused, in original packaging, with proof of purchase.

💳 Refunds

Once your return is received and inspected, we will notify you of approval status.

  • Approved refunds are processed to your original payment method within 10 business days.

  • Bank or credit card processing times may vary.

📌 If more than 15 business days have passed and you haven’t received your refund, please contact us at Contact@snoozmart.com.

⚠️ Return Abuse Policy

Snoozmart reserves the right to refuse returns from customers exhibiting excessive, abusive, or fraudulent return behavior. All returns are subject to final inspection and verification.